14/02/2015 - Gold Award 2015We are proud to announce that Ffynnon has been awarded the Visit Wales Gold Award for the seventh year running. Naturally we're delighted and would like to say a huge 'thank you' to the wonderful team of staff who look after our customers so well.
Hailed as 'the Oscars of the travel industry', the World Travel Awards celebrates its 21st anniversary this year and is acknowledged across the globe as the ultimate travel accolade. It's a huge honour for us and we would like to say a 'huge and very public thank you' to our amazing team of staff - Anwen, Emma, Tim, Abi and Nia with out whom none of this would be possible.
Let the celebrations begin....
The story of how the couple gave up high-flying careers in the city to set up Southern Snowdonia's first boutique hotel was featured as a case study to inspire others to follow suit. To find out more about the path they took, follow the series at 8pm on Channel 4.
The main aim of the Gold Award is to reward outstanding quality, exceptional comfort and hospitality and to recognise businesses that have been successful in a Mystery Shopper exercise to test their customer interaction skills. We're still trying to work out who the mystery shopper was but in the meantime would like to say a huge 'thank you' to the wonderful team of staff who look after our customers so well.
It's a large suite of 3 rooms on the second floor with stunning views across the valley and down the Mawddach estuary. Decorated in calm colours inspired by the Snowdonia landscape and featuring lots of natural materials including marble, Welsh oak, wool and slate, the suite includes a large bedroom with an oak-framed king-size bed, a separate, private lounge whihc converts to a twin bedroom and comes complete with full entertainment system; and an en-suite bathroom with a wet-room style shower area, large freestanding bateau bath and lots of marble!
We'll be posting lots of lovely pictures shortly but the room is bookable online immediately.
Unlike any other hotel honours, TripAdvisor Travellers’ Choice winners are based on millions of valuable reviews and opinions from travellers around the world. As we're one of only 3 establishments throughout the whole of Wales who have been included, we would like to say an enormous 'thank you' to all of our guests for posting such kind reviews about us.
In determining the winner, the judges were looking for a unique, innovative, high quality place to stay which offers visitors a truly memorable experience and breaks new ground in customer service, comfort and hospitality. They were impressed by our willingness to go the 'extra mile' and by the quality and care we apply to everything we do.
Needless to say we're absolutely over the moon to have won, particularly as over 400 businesses entered the awards, representing the creme de la creme of Welsh hospitality. The only downside was that there could only be one winner as Debra's brother Gavin and his partner Christopher, owners of manorhaus in Ruthin, were also finalists in the same category. Maybe next year!